♧ Fresh Delivery in Singapore | 新加坡全岛配送 ✦ Fresh & Quality 新鲜优质 ✓ Trusted Selection 精选好品 EN | 中文

HARU MART HELP CENTRE | 顾客服务

How can we help you?

有什么可以帮您?

Find helpful information about shopping, orders, delivery and the products you love.

为您整理购物、订单、配送及商品相关资讯,让每一次选购更轻松。

Continue Shopping 继续选购 ›
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Freshness for Everyday Living.每日新鲜,品质之选。

BROWSE BY TOPIC | 按主题查找

What do you need help with?

COMMON QUESTIONS | 常见问题

Answers at a glance.

Choose a question to see more details. 点击问题即可查看解答。

01

Shopping & Products

购物与商品
How do I place an order?如何下单?

Browse our categories or use the search bar to find what you need. Open a product to review its details and available options, then select your preferred option and choose Add to Cart. When you are ready, review your cart and continue to checkout.

浏览商品分类或使用搜索栏寻找所需商品。进入商品页面查看详情及可选规格,选择后点击「Add to Cart 加入购物车」。选购完成后检查购物车,再继续结账。

Can I choose product options or variations?可以选择商品规格吗?

Where a product has options, such as flavour or pack size, choose your preferred option on the product page. The displayed price updates according to the selected variation.

如商品设有口味、包装数量或其他规格,请在商品页面选择。页面价格会根据所选规格显示。

Why does a product show as unavailable?为什么商品显示暂时缺货?

Availability can vary by product and selected option. Please check the product page for the latest availability before adding it to your cart.

商品及不同规格的供应情况可能有所不同。加入购物车前,请以商品页面显示的最新库存状态为准。

02

Orders & Payment

订单与付款
Where can I see my order total?在哪里查看订单总额?

Your cart shows the available order summary before checkout. Any applicable delivery charges, taxes or other fees are shown in the checkout flow before you complete payment.

结账前可在购物车查看订单摘要。适用的配送费、税费或其他费用会在完成付款前的结账流程中显示。

What payment methods are accepted?接受哪些付款方式?

Available payment methods are displayed during checkout. The options shown there are the current methods available for your order.

目前可使用的付款方式会在结账页面显示,请以结账时列出的选项为准。

Can I change or cancel an order?可以修改或取消订单吗?

Please contact the HARU MART team as soon as possible and provide your order details. Whether a change or cancellation can be made depends on the order’s preparation and fulfilment status.

如需修改或取消订单,请尽快联系禾如鲜选客服并提供订单资料。能否处理需视乎订单的备货及配送进度。

How do I use a discount code?如何使用优惠码?

If a discount code is available for your order, enter it in the discount-code field in your cart and select Apply. The cart will show whether the code has been accepted and any applicable discount.

如订单符合优惠码使用条件,请在购物车的优惠码栏输入代码并点击 Apply。系统会显示优惠码是否成功使用及适用折扣。

03

Delivery

配送服务
Where does HARU MART deliver?配送范围包括哪里?

HARU MART is preparing delivery options for customers in Singapore. Delivery availability for your address will be confirmed in the checkout flow once the store’s delivery settings are finalised.

禾如鲜选正在设置新加坡配送服务。店铺配送设定完成后,您可在结账流程中确认收货地址是否适用。

Read delivery information 查看配送资讯

How much is the delivery fee?配送费用是多少?

Any applicable delivery fee will be displayed during checkout before you place your order. Please review the final order summary before payment.

如适用配送费,将在下单付款前的结账页面显示。请在付款前确认最终订单摘要。

Can I select a delivery date or time?可以选择配送日期或时段吗?

Available delivery dates and time slots, if offered for your address, will be shown during checkout. Please select from the options displayed there.

如您的地址提供预约配送,相关日期及时间选项会在结账时显示,请以页面提供的时段为准。

04

Freshness & Customer Support

商品品质与客服
How does HARU MART select its products?禾如鲜选如何挑选商品?

Our aim is to bring together thoughtfully selected fruits, vegetables, quality meat and seafood, rice, pantry essentials and gift selections for everyday shopping.

我们致力于汇集用心挑选的水果、蔬菜、优质肉类与海鲜、米粮杂货及礼篮等商品,满足日常选购所需。

What should I do if an item is damaged or incorrect?收到损坏或错误商品怎么办?

Please contact us as soon as possible with your order number, a description of the issue and clear photos of the item and its packaging. Our team can then review the details and advise on the next steps.

如收到损坏或错误商品,请尽快提供订单编号、问题说明,以及商品和包装的清晰照片,以便团队核实并告知后续处理方式。

What if I have a question about a product?对商品有疑问怎么办?

Review the product description and available options on its product page. For questions that are not covered there, please contact our team before placing your order.

请先查看商品页面的介绍及可选规格。如仍有未解答的问题,建议下单前先联系团队确认。

How can I contact HARU MART?如何联系禾如鲜选?

For an existing order, have your order number ready and use the customer-service contact channel provided with your order or store communications. This helps our team identify your purchase and assist more efficiently.

如需查询现有订单,请准备好订单编号,并通过订单确认资料或店铺通知中提供的客服联络方式与我们联系,方便团队尽快跟进。

STILL NEED A HAND? | 还需要协助?

We’re here to make shopping easier.

Explore the store or read more about HARU MART.

欢迎继续浏览商品,或进一步认识禾如鲜选。